Foundations of Entrepreneurial Client Management 

In this practical and experiential 2-day workshop you will build a solid foundation for working successfully with entrepreneurial clients. You will learn about a proven model for entrepreneurial decision making, explore and discuss the ethics of working with clients in a business development context, practice successful verbal and non-verbal communication, learn strategies for long-term client relationship management, and build a personal toolbox of techniques for dealing with sticky situations you might encounter when working with clients.

The Foundations of Entrepreneurial Client Management program is perfect for early-career business development professionals who wish to enhance their client relationship support skills, or for professionals at any point in their career who would like to return to basics or have specific client relationship challenges.

Using a combination of individual reflection, pair and group discussion, role play and case study analysis, we will look at all aspects of the client relationship - self-awareness in the professional, one-to-one communication skills with the client, the structure of a client session, the process of a client relationship, and ethical issues. We will address the unique challenges and opportunities of working with clients who are entrepreneurs. And we address a growing trend - working effectively with clients who are not physically present.

To achieve a certificate in this program you must:

• Complete and return a pre-class reflection at least 3 days before the class starts
• Attend and participate in all class work
• Complete and return homework 2 weeks after class is finished
• Participate in an online discussion one month after class is finished

Please note that ESSENTIALS OF ENTREPRENEURIAL CLIENT MANAGEMENT is a prerequisite for this course.  If you are interested in this workshop please contact Jodi Eye at 1-866-654-4499.

Registration deadline:  November 7, 2016